1) INFORMATION COLLECTION AND USE
b) Payment Information
c) Computer System Information
ii) Remote Access - While requesting support you may request for the problem to be resolved by taking control of your computer. IPACE GLOBAL uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
iii) Diagnostic Tool -IPACE GLOBAL online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by IPACE GLOBAL and is sent securely over the Internet to the IPACE GLOBAL server or a third party server appointed by IPACE GLOBAL. IPACE GLOBAL analyzes this information to help diagnose and solve end-user problems. Information collected by the IPACE GLOBAL application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
d) Live Help Session Records
f) Log Files
g) Children's Online Policy
3) SUPPLEMENTATION OF INFORMATION
a) Special Offers - We send all new members a welcoming e-mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and newsletters.
b) Correction/Updating Personal Information - If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.